Home > Auto Shipping, Auto Tranport complaints, Auto Transport Tips > Guidelines in filing the complaint against your transport company

Guidelines in filing the complaint against your transport company

In case there comes a situation where you got to file a complaint against your auto transport company then there are certain formalities to be followed but you might get confused in filing the complaint against the auto moving company. This article will guide you in filing the suit against that company.

Incase your transport is an interstate move then you can automatically send your complaint to the Department of Transportation’s Office of the Inspector General. You got to file a complaint in Federal Motor Carrier Safety administration (FMCSA).

Recently they have organized their method and in case you’ve already filed complaint with them according to their old method before (1/1/2003) you have to file the complaint once again. There is nothing so complicated in filing the complaint. It’s quite simple and easy just file online on their website at http://www.1-888-dot-saft.com/CC_Info.htm can also ring up at 1-888-368-7238.

There is also one more department where you got to file a complaint i.e. Department of Transportation’s Office of the Inspector General. You can also mail to hotline@oig.dot.gov. The next step to be taken by you is you got find out whether your auto moving company is a member of American Moving and Storage Association (AMSA). To know this you can contact them by calling up at 703-683-7410/through mail amconf@amconf.org. It means that they have agreed upon to participate in AMSA Arbitration Program. By following the guidelines on www.moving.org.

You got to file a complaint for arbitration. Though your moving company is not a member then too got to file a complaint with Better Business Bureau. You can also file complaint online at http://www.bbb.com. One more vital is thing is that it’s very significant that your representatives ought to know about all the issues and problems faced by the consumers. It’s very important to let them know how serious the issues are when there are no formal methods for filing the complaint.

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  1. July 20, 2009 at 3:33 pm

    I shipped a car from linden, NJ to Italy my husband signed on 10-30-08 a blank bill of lading because we were late for our flight. I (owner/on title) signed a declaration of release on 11-03-08 for company not being responsible for items left in vehicle and faxed it to them (DAS DEPENDABLE AUTO SHIPPERS phone #800-826-1083 or 908-474-8080 email:www.dasautoshippers.com) theft & vandalism occured denied claim filed claim with NJ Consumer Affaire, FMCSA 1-800-832-5660, Federal Maritime Commision1-888-dot-saft, County of Union 908- 654-9840, everyone does not have an answer PLEASE HELP

  2. July 20, 2009 at 3:36 pm

    who do I contact? I don’t have the money to hire a lawyer. We moved to Italy to take care of his mother! What higher dept. will point me in the right direction no one seems to now!|!!!

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